Business Analyst - Professional Services

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#LifeIsSweet at SugarCRM
The people. The passion. The success. You will frequently see Sugas huddled around a desk or whiteboard collaborating, cranking out ideas, or solving the latest industry problem. Are you ready to play a key role in influencing how companies create extraordinary relationships with their customers? We’d love to hear your ideas! We’re going places… join us for the ride, experience sweet success and show us your passion.

The BA is a CRM subject matter expert, with the ability to lead discussions and draw functional requirements out of business subject matter experts. As a member of Sugar’s Professional Services organization, you will be responsible for identifying and organizing customer needs into requirements and working with the project team to successfully implement those requirements.

Collaboratively work with customers, project team members and partners in the definition of business requirements
Lead CRM functional discussions and leverage your knowledge of CRM best practices
Work with the project team to translate requirements into project deliverables
Perform as the product owner during scrum meetings
Work with customer to prioritize project requirements
Actively work with customers and the project team to resolve issues
Communicate customer priorities to Core product management for inclusion in Core product roadmap
Coordinate requirements work with Solution Architect, Project Manager and Engagement Director at Sugar

Deliver extraordinary customer relationships
BA/BS degree, MS/MBA preferred
5+ years of experience in a software professional services organization or consulting firm (Accenture, Deloitte, E&Y, etc.) with Business Analysis responsibility
Attention to detail and key and deadlines
Strong background of career achievement
Excellent communicator (written and verbal) with ability to maintain open communication with all levels of the organization. Comfortable leading discussions
Must be goal-driven, a self-starter able to thrive in a fast-paced environment
Must have the ability to cut through the ambiguity and identify the core issues
Strong understanding of enterprise software and enterprise software implementation/projects. CRM or ERP
Experience with Agile methodology
Experience implementing cloud/SaaS software solutions
Must develop a good understanding of SugarCRM product capabilities and best practices. Become Sugar certified
Experience facilitating requirements sessions with business users, IT and senior management
Strong experience with business process definition and design
Experience estimating work effort
Experience creating detailed project documents – project plan, functional design, use cases, test plans, etc.
Experience managing projects – timeline, resources and financials
Experience in end user training
History of successful project completion (on time, on budget) for projects where you have worked on the requirements
General office skills are required. Familiarity with project management and/or other tracking tools is required
Project management cert. (e.g. PMP) desired but not essential
Ability to travel to customer locations and work from customer offices as required
Respect and expect accountability
Location : Cupertino, CA

We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
Note to Recruiters and Placement Agencies: SugarCRM does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any SugarCRM employee. SugarCRM will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of SugarCRM and will be processed accordingly.
What is it REALLY like to work here?
Open is at the heart of our business and our culture. You won't find cubicles here
Everyone is asked for ideas and problem-solving solutions
Engineers drive many of the product's features
Employees are closer to the customer's needs
Entrepreneurial-spirited employees
Collaborative wor­­k environment
Ownership is the greatest self-identity at SugarCRM - you are making an impact now
We are a merit-based company - many opportunities to learn, excel and grow your career
Learn more @LifeAtSugar on Twitter. Follow us!
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