Manager of Patient Business Services

Memorial Hermann
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Manager of Patient Business ServicesThe Institute for Rehabilitation & Research Job Description **Financial Verification experience needed **Will be working with inpatient and outpatient clinics and hospital Position is responsible for managing day-to-day operations including pre-registrations/verifications, registrations, reservations, financial counseling, and/or collection of third party and private receivables. Minimum Qualifications: Education: Bachelor’s Degree in Business, Finance, Accounting or Economics or commensurate experience preferred. Experience / Knowledge / Skills: Five to seven years of hospital/healthcare business office or financial management experience. Demonstrated computer skills with the Microsoft Office Suite of products (Excel, Access, Word, Powerpoint).

Strong interpersonal and communication skills. Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of “we advance health” through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann. Principle Accountabilities: Develops a working knowledge of the patient population and physician relationships; builds business plans that meet the needs of our customers. Ensures operations are in line with the strategic business objectives of the facility.

Evaluates the performance level of the unit and individuals. Defines performance expectations, measurement tools and policy and processes. Supports the instruction of educational programs that promote staff competency. Evaluates and provides recommendations for the staffing levels required to perform the functions of the unit.

Allocates work assignments in a manner that improves customer service levels, increases productivity and net revenue in the facility. Monitors quality improvement efforts and makes recommendations for change as necessary. Works with peers to improve workflow and departmental processes. Assists with the planning, development, and direction of capital expenditures, business objectives, departmental goals, and special projects.

Manages expenses as defined by the department budget and monitors cost reports, making adjustments as necessary to reconcile variances. Leads in the preparation of departmental compliance with all regulatory requirements. Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.

Other duties as assigned. 77030
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